Sona1011 believes entertainment is only meaningful when it is enjoyed with awareness and in moderation. Responsible gaming is not just about setting limits — it is a way of life that reflects care for your own well-being and the people around you.
Sona1011 is more than a gaming platform — we are a committed partner in your well-being and safety.
At Sona1011, you can set your own deposit, bet, and time limits. Once a limit is in place, it cannot be changed easily — we respect the decisions you make.
Need a break? Take time away from 24 hours up to 6 weeks at any time. During this period, access to your account will be suspended and no promotional communications will be sent.
If you feel gaming is getting out of control, activate self-exclusion. Your account can be deactivated for anywhere from 6 months to 5 years.
Access by anyone under 18 is strictly prohibited at Sona1011. No transactions are processed until age verification is completed through our KYC process.
We regularly share information on responsible gaming — from recognizing the signs of addiction to knowing where to get help. Making this easy to understand is our responsibility.
Our trained support team listens to your concerns with empathy. Providing clear guidance while maintaining your confidentiality is our commitment.
Responsible gaming means treating gaming as a form of entertainment — not as a source of income or a way to relieve stress. At Sona1011, responsible gaming is a core part of our platform. We believe every player has the right to stay in control, and helping you maintain that control is our responsibility.
Online gaming is growing rapidly in Bangladesh. In this environment, responsible play matters more than ever. Sona1011 wants every user to experience gaming as a safe, enjoyable activity — not a source of financial or emotional harm.
Responsible gaming rests on three key principles. First, awareness — staying conscious of your playing habits and time. Second, control — setting your own limits and sticking to them. Third, seeking help — if something feels wrong, finding the right support without delay.
Responsible gaming tools at Sona1011 are completely free and available at any time. No reason or explanation is required.
Gaming addiction develops gradually — not overnight. That is why recognizing the early signs matters. Sona1011 wants you and the people close to you to be able to spot these warning signs.
| Signs | Pattern | Advice |
|---|---|---|
| Spending beyond your budget | Caution | Set a Deposit Limit |
| Repeatedly playing to chase losses | Risky | Activate Cooling-Off |
| Unable to give proper time to work or family | Risky | Consider Self-Exclusion |
| Lying about your gaming | Risky | Contact Support |
| Spending a little more time than usual | Caution | Set a Time Limit |
| Using gaming to cope with stress | Caution | Take a Break & Seek Advice |
| Playing regularly but staying within limits | Normal | Stay Aware |
If you notice any of these warning signs in yourself, do not wait — reach out to Sona1011 support or a professional counselor right away.
Responsible gaming does not mean stopping play. It means playing the right way so that gaming remains an enjoyable experience. Sona1011 recommends a few simple but effective habits to help you do that.
Remember — gaming is entertainment, not an investment. Playing on Sona1011 is about having fun, not finding a guaranteed way to make money.
Sona1011 gives you a range of powerful tools to help you stay in control of your gaming. They are entirely optional and free to use.
Set a maximum daily, weekly, or monthly deposit amount. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set a time limit for each gaming session. When the time is up, you'll receive an automatic alert and your account will be locked.
Temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period, no deposits or bets can be placed.
Permanently deactivate your account for a period of 6 months to 5 years. During this time, your account cannot be accessed or used in any way.
View your full gaming and transaction history at any time. Analyze your own patterns and make informed decisions.
Get automatic notifications when you reach a set spending amount — so you always know how much you've spent.
Log in to your Sona1011 account and go to your profile settings.
Go to Settings and select the "Responsible Gaming" option.
Deposit limit, session timer, cooling-off, or self-exclusion — activate whichever tool you need.
Save your changes. Limit reductions take effect immediately; increases are subject to a waiting period.
You can request self-exclusion by contacting our support team via email or live chat — we'll take care of it promptly.
Sona1011 strictly prohibits access by anyone under 18. That said, adults in the household are also responsible for keeping their devices and accounts secure.
If you suspect a minor has accessed your account, contact our support team immediately. We will investigate and take appropriate action, and help resolve any harm that may have occurred.
If you report that a minor has been using your account, we will immediately suspend the account and launch an investigation. This is essential for the protection of both you and the child.
If you feel like you are losing control of your gaming, do not face it alone. Sona1011 and many other organizations are ready to help. Seeking help is not a sign of weakness — it takes real courage.
When you request a self-exclusion or limit at Sona1011, no questions are asked. Your privacy is fully protected.
Answer the following questions honestly. If you answer "yes" to most of them, consider seeking help.
Do I regularly spend more than my set gaming budget?
Do I keep coming back to play in order to chase my losses?
Have I lied to family or friends about my gaming?
Is gaming causing problems in my work, studies, or relationships?
Do I use gaming to cope with stress or loneliness?
Do I feel restless or irritable when I am not gaming?
Have I tried to stop gaming but been unable to?
Have I had to take out a loan or dip into my savings because of gaming?
If you answered "Yes" to more than 3 questions, please contact Sona1011 Support or activate a cooling-off period or self-exclusion.
Answers to frequently asked questions about responsible gaming.